{"id":21421,"date":"2016-03-25T15:15:29","date_gmt":"2016-03-25T15:15:29","guid":{"rendered":"http:\/\/www.alananna.co.uk\/blog\/?p=21421"},"modified":"2016-03-25T15:44:06","modified_gmt":"2016-03-25T15:44:06","slug":"cracked-starboard-sup","status":"publish","type":"post","link":"https:\/\/www.alananna.co.uk\/blog\/2016\/03\/cracked-starboard-sup\/","title":{"rendered":"Cracked Starboard SUP"},"content":{"rendered":"

Just a quick update about my cracked starboard SUP<\/a>. I spoke directly to customer services yesterday, rather than through the retailer. As is always the case when on the phone they were helpful and polite but of course unwilling to commit to anything. I\u00a0explained the mystery behind the whole thing and they decided that it\u00a0was “impossible for a crack like that to just appear while the board was stored in the shed”. I agreed with them on that, but the fact remains\u00a0that impossible or not, that is what has happened.<\/p>\n

They were unsure of exactly what the construction should look like, but asked me to send photos of the ‘thin, single layer of glass’ so that they could send the photos off to Starboard for investigation. We may not be able to get to the bottom of the mystery of how the damage\u00a0occurred – it certainly\u00a0hasn’t been anything I’ve done to it whilst using it, so I can only assume that it was there when I bought the board, or the construction is VERY weak indeed. Hopefully though Starboard will be able to see that the board only has one thin layer of glass where it has cracked, rather than the “Multiple layers of high grade fiberglass wetted out in epoxy resin” as described in the board specs and their advertising material.<\/p>\n

Here are the photos\u00a0I’ve sent them of the layer of glass, and also the bottom of the board which\u00a0doesn’t have a mark on it.<\/p>\n

Cracked Starboard SUP<\/h2>\n\n\t\t