Comments on: BT Broadband Ball Ups

By: Phil

Phil — Thu, 22 Sep 2016 14:18:49 +0000

Utterly amazing…. Reading this post i wondered if it was actually me who had written it…all though i realized your fiasco was perhaps short “relatively speaking” if you think about the above but with over 100 phone calls to BT over 6 months, over a month where my FTTC was cut off before FTTP was enabled, denial that i even had FTTP on the house, the “future voice” (name they give to voice on fibre) not working (at all for weeks) (properly for 6 months) confustion on the BT “oneview” vs “agent” internal job/ERP/booking/service system, and a million other (well not a full million) things and messups….

Its all now working, after being in “deadlock” with BT and its Good…(worth pointing out i also still have bill problems too, in that they didn’t settle the deadlock as promised)

AS a side note or advice… i have the 330/30 service latest rate is ~~Â£30 perCM ……… BUT beware. in the middle of the night or a certain day time house i do get the 300 (not 330) download speeds.. BUT at the times when you want the max speed, evenings for PS4, Sky TV, PC uploads/Downloads, Netflix (you get the idea, the heavy usages times) i guess everyone else who is on FTTP or FTTC nearby also wants the most from their connection.. At these times my download speed.falls from the 300mbps to a lowly 50-80mbps, now i know its not really lowly, BUT its not like you get what you pay for when you want to use it.. i would point out that my upload speed of 30mbps is SOLID it always runs at ~31megs ish.. (I know my IT hardware so no need to challenge my setup)

In short it has been an ALMIGHTY pain to get here, but probably worth it after i had such poor broadband for years and most things just wouldn’t work..

I’m happy (sorry4U) that i wasn’t the only one who had all the issues and futurevoice nonsense and order messing about Sh1T….

By: Alan Cole

Alan Cole — Tue, 13 Sep 2016 18:10:15 +0000

It’s still not quite right. Just tried to swap my mobile over to BT Mobile (which uses the EE network) As a home with BT Broadband we should get a sim only package (200 mins, 500MB Data, Unlimted BT Wi-Fi, Unlimited texts) for Â£5 a month.

But, when I tried ordering it I just get a message saying ‘Sorry we were unable to process your order online please phone 0800 xxx xxxx’

I’ve phoned the number and they (the BT sales people) can’t order it for us either – apparently because we are an edge case and one of the few people in the UK who can get Fibre to the Property so we may need to speak to the specialist FTTP team, and then because our phone number and account weren’t showing up on their system.

I suspect there are still issues with our account so maybe we’ll have to wait until that is all ironed out first.

Al.

By: Mum

Mum — Sat, 10 Sep 2016 12:36:25 +0000

Oh well half way there,more than double our speeds . I wonder how long it will take to sort out the money side of things.

By: Alan Cole

Alan Cole — Sat, 10 Sep 2016 05:33:52 +0000

Hooray… The new Smart hub arrived, I plugged it in. The light went green. The light stayed green for a while and then…. Da daaaa!! It went blue and we were finally connected.

At last, life in the fast lane with a decent 50Mbps download speed and 10Mbps upload speed – and safe in the knowledge that we could push that all the way to 300/30 MBps if we wanted to pay a bit more.

Now to sort out the double payment of line rental, the anytime calls package and the cashback.

By: Anonymous

Anonymous — Thu, 08 Sep 2016 19:21:59 +0000

Unbelievable!! I think you should be entitled to extended line rental making it only charged from when, hopefully you get what you ordered, compensation for the stress hassle and time off work, plus they should pay for the damage done to weather station.
Maybe contact Rip off Britain, or at least threaten them with it.Although I doubt if they care . x