50 Shades of Grey in Aberystwyth – The B&Q Saga Continues
Sorry to harp on about this, I should probably save my blood pressure, reduce my stress levels and just accept that B&Q are useless, but I don’t like being lied to and I don’t appreciate being told that I’m wrong either. Anyone who knows me will know that I rarely argue and if I do, I only do so when I know 100% that I’m correct. If I put my neck on the line, then I only do so when I know for sure it’s not for the chop!
So, with that in mind when I got up at 4am this morning to make an early start in order get, what should have been a completely unnecessary, 3rd coat of paint on the office walls, I decided to gather yet more proof. The first thing I did was to find a part of the wall that had so far had two coats of paint from the first pot of paint (the pot that was darker than it should be). I then painted the following using paint from the third pot of paint.
As to be expected when wet there was an obvious difference in colour.
Pots 1 and 3 Wet
I also did the same on a section of walls that also had two coats of paint on it, but the second coat of which was from the second pot of paint. Once again, a distinct difference in colour (as would be expected) whilst the 3rd coat of paint was wet.
Pots 2 and 3 Wet
However, here are the results once dry. First, paint from pots 1 and 3. You can still clearly see the numbers and it’s plain to see that the paint from pot 3 is much lighter than that from pot 1. We have said all along that pot 1 was darker than it should have been and this seems to have proved it.
Pots 1 and 3 Dry
Meanwhile, the area of wall where I had painted pot 3 over pot 2 and the paint had blended in pretty well. You can still just about make out the numbers, but thats simply because the paint from pot 3 (the numbers) was applied with a brush whereas that from pot two had been applied with a roller.
Pots 2 and 3 Dry
Overall you can see that once dry pots 2 and 3 were the same colour. Pot 1 however was much darker than it should have been.
It seems as though B&Q are determined to lie and bully us in order to shirk their responsibilities as a retailer, but who knows, maybe someone there will finally admit that they are wrong? Maybe they will apologise? Maybe they will finally refund our money and maybe they’ll finally compensate us for the inconvenience? I’m not holding out much hope as their customer services department have been ignoring our emails and have ignored our posts on their Facebook page, so it looks as though they don’t really care about their customers.
The silly thing is if they had just apologised for the error and replaced the pot of paint that was the wrong colour in the first place. We would simply have accepted their apology and got on with it, ignoring the inconvenience of having to re-paint the room. The fact that they decided to imply that we were in the wrong just annoyed us and prompted us to post about it here, moan about it on Facebook and Twitter and ultimately not to shop at B&Q again. No doubt our moaning will have encouraged others not to shop there too so they have lost out in the end whether they admit it or not – and all for the sake of a £14 pot of paint!
1 Response
Leave a Reply
This site uses Akismet to reduce spam. Learn how your comment data is processed.
Nothing like whipping up some arousal Alan,it is for similar reasons we won’t touch B & Q and found solace in Dulux TRADE or Farrow and Ball paints mind you they are more expensive but there is consistency and exceptional quality especially for being able to remove or wipe off later marks or applying a touch up. We have favorited a couple of shades of grey here in the cottage to great effect, very pleasurable!